How to Fix a Zebra Label Printer – Step-by-Step Guide

Troubleshooting a Zebra label printer can be frustrating, but don’t worry! We’ve got you covered with this step-by-step guide on how to fix common issues and get your Zebra label printer back on track. Whether you’re dealing with small and blurry labels or horizontal printing problems, we’ll walk you through the troubleshooting process. So, let’s dive in and get your Zebra label printer up and running again!

What is a Thermal Printer?

A thermal printer is a type of printer that uses special paper that changes color when heated to produce printed images or text. Unlike traditional printers that use ink, thermal printers rely on thermal technology to create images on paper. One popular brand of thermal printers is Zebra, known for its high-quality and reliable printers.

Thermal printers are commonly used in various industries, including retail, logistics, healthcare, and manufacturing. They are particularly useful for printing barcode labels, shipping labels, receipts, and other types of labels that require durability and fast printing speeds.

The Zebra thermal printer is a popular choice for many businesses due to its efficiency, ease of use, and compatibility with different operating systems. It offers excellent print quality, fast printing speeds, and the ability to handle a variety of label sizes and types. Whether you need to print labels for product identification, inventory management, or shipping purposes, a Zebra thermal printer can meet your needs.

Advantages of Thermal PrintersDisadvantages of Thermal Printers
  • Fast printing speeds
  • No need for ink or toner
  • Durable prints that resist fading and smudging
  • Quiet operation
  • Requires special thermal paper
  • Printed images may fade over time if exposed to heat or sunlight
  • Not suitable for printing high-resolution images or graphics

Overall, thermal printers, such as the Zebra thermal printer, offer a reliable and efficient solution for businesses that require fast and durable label printing. By understanding the basics of thermal printing and the advantages and disadvantages of thermal printers, you can make an informed decision when choosing a printer for your business needs.

Fixing Small and/or Blurry Labels

If you’re experiencing issues with small or blurry labels on your Zebra label printer, don’t fret. There are several steps you can take to resolve this problem and ensure crisp, clear prints. Here are some troubleshooting tips:

1. Clean the printer head regularly

One common cause of small or blurry labels is a dirty printer head. Over time, dust, dirt, and debris can accumulate on the printer head, affecting print quality. To clean the printer head, gently wipe it with a soft, lint-free cloth dampened with isopropyl alcohol. Be sure to follow the manufacturer’s instructions and avoid using excessive force.

2. Use Zebra-brand labels

The type of labels you use can also impact print quality. Zebra-brand labels are specifically designed for Zebra printers and can help prevent issues like smudging and blurriness. Using high-quality labels ensures that the printer can accurately reproduce the images and text on your labels.

3. Update the printer driver

Outdated printer drivers can cause various printing issues, including small or blurry labels. To fix this, make sure you have the latest version of the Zebra printer driver installed on your computer. You can download the driver from the manufacturer’s website or use their software update tool to automatically install the latest version.

4. Adjust the printing speed

In some cases, the printing speed may be set too high, resulting in small or blurry labels. Lowering the printing speed can help improve print quality and ensure that the labels are legible. You can adjust the printing speed through the printer settings or the print dialog box on your computer.

By following these troubleshooting steps, you should be able to resolve the issue of small and blurry labels on your Zebra label printer. Remember to clean the printer head regularly, use high-quality Zebra-brand labels, update the printer driver, and adjust the printing speed if necessary.

Calibrating Your Printer

Proper printer calibration is crucial for ensuring that your labels are aligned correctly and printed accurately. It also helps your printer recognize the size of the label being printed. Here’s a step-by-step guide to calibrating your Zebra label printer:

Step 1: Access the Printer Menu

Start by accessing the printer menu on your Zebra label printer. This can usually be done by pressing the power button to turn on the printer, and then pressing and holding the Feed button until the printer enters the menu.

Step 2: Select the Calibration Option

Once in the printer menu, navigate to the Calibration option. The exact location of this option may vary depending on your printer model. Use the arrow keys to move through the menu and the Select button to choose Calibration.

Step 3: Follow the On-Screen Instructions

After selecting Calibration, your Zebra label printer will provide on-screen instructions to guide you through the calibration process. This may involve feeding a specific type of label or adjusting certain settings. Follow the instructions carefully to ensure proper calibration.

printer calibration

Once the calibration process is complete, your Zebra label printer should be properly calibrated and ready to print your labels accurately. If you continue to experience issues with alignment or printing quality after calibration, it may be necessary to contact Zebra Support for further assistance.

Fixing Horizontal Labels for Windows

If you’re experiencing the issue of your Zebra label printer printing labels horizontally on Windows, don’t worry. There are a couple of troubleshooting steps you can take to rectify this problem.

The first thing you should check is the paper settings in the Printers and Scanners settings on your Windows computer. Make sure that the width and height settings match the size of your labels. Incorrect paper settings can cause the printer to print labels in the wrong orientation.

If adjusting the paper settings doesn’t solve the issue, it’s possible that the ConnectEasy app is installed as a Windows Service, which can interfere with the printer’s settings. In this case, uninstalling and reinstalling the ConnectEasy app may resolve the problem and allow your Zebra label printer to print labels correctly again.

Possible CausesSolutions
Incorrect paper settingsCheck and adjust the width and height settings in the Printers and Scanners settings
ConnectEasy app installed as a Windows ServiceUninstall and reinstall the ConnectEasy app

By following these troubleshooting steps, you should be able to fix the issue of horizontal labels when printing with your Zebra label printer on Windows. If the problem persists or if you encounter any other difficulties, don’t hesitate to reach out to Zebra Support for further assistance.

Using a Zebra Label Printer with a Mac

If you are a Mac user and own a Zebra label printer, you may encounter some challenges as Zebra currently does not offer a dedicated driver for Mac. However, there is a solution that allows you to use your Zebra printer with your Mac – installing a CUPS driver.

CUPS stands for Common UNIX Printing System and is a printing system used by macOS. By downloading and installing a CUPS driver, you can gain compatibility between your Zebra printer and your Mac. The CUPS driver provides a list of printer drivers and other necessary information to ensure your Zebra printer works seamlessly with your Mac.

To download a CUPS driver for your Zebra label printer, you can visit the Order Cup Customer Support Portal. Here, you will find detailed instructions on how to download and install the appropriate driver for your specific Zebra printer model.

Zebra printer Mac


  • Zebra label printers are not natively supported on Mac.
  • Installing a CUPS driver is the solution to use a Zebra printer with a Mac.
  • CUPS provides a list of compatible printer drivers for Mac users.
  • Visit the Order Cup Customer Support Portal for detailed instructions on downloading and installing a CUPS driver for your Zebra printer.

Where to Buy a Zebra Label Printer

If you’re in the market for a Zebra label printer, look no further than the Onyx Products Shipping Supply Store. This online store, accessible through the Supplies section of your ShippingEasy account, offers a wide range of Zebra printers to meet your needs. Whether you’re looking for the latest ZD200 model or a different printer from the Zebra lineup, you’ll find the perfect option at the Onyx Products Shipping Supply Store.

Why choose the Onyx Products Shipping Supply Store? Not only do they provide a convenient online shopping experience, but they also offer competitive prices and reliable products. Rest assured that your Zebra label printer purchased from the Onyx Products Shipping Supply Store will be genuine and of the highest quality.

By purchasing your Zebra label printer from a trusted source like the Onyx Products Shipping Supply Store, you can ensure that you’re getting a reliable and efficient device that will meet your label printing needs. Say goodbye to searching for a reputable seller and choose the Onyx Products Shipping Supply Store for all your Zebra label printer needs.

Zebra Printer Models Available at the Onyx Products Shipping Supply Store

ZD200The latest model with advanced features$299
ZD410Compact and easy to use$199
ZT230Durable and high-performance$599

Whether you’re a small business owner, an e-commerce seller, or simply in need of a reliable label printer for personal use, the Onyx Products Shipping Supply Store has the perfect Zebra label printer for you. Browse their selection today and experience the convenience of a high-quality Zebra printer.

When to Contact Zebra Support

If you have followed the troubleshooting steps mentioned above and are still experiencing issues with your Zebra label printer, it may be time to reach out to Zebra Support. Their team of experts can provide advanced troubleshooting assistance and help you resolve any error codes or technical problems you may encounter.

Contacting Zebra Support is particularly important if you are facing complex issues that require in-depth knowledge and expertise. They have the resources and experience to guide you through the problem-solving process and ensure your Zebra label printer is up and running smoothly.

When contacting Zebra Support, be prepared to provide detailed information about the problem you are facing. This may include error codes, specific error messages, and a description of the troubleshooting steps you have already taken. The more information you can provide, the better equipped they will be to assist you in finding a solution.

Remember, Zebra Support is there to help you get your Zebra label printer back on track. Don’t hesitate to reach out to them for assistance when you need it.

Zebra Support


In conclusion, troubleshooting common issues with your Zebra label printer is achievable by following the step-by-step guide provided. Make sure to keep your printer head clean to prevent small and blurry labels. Using Zebra-brand labels and updating your printer drivers will also contribute to optimal printing results.

Additionally, remember to calibrate your printer when necessary to ensure proper alignment and label size recognition. However, if you encounter more complex technical problems, reach out to Zebra Support for expert assistance. They can help you with Zebra printer firmware updates and provide guidance on resolving any paper jams that may occur.

By implementing these troubleshooting tips and seeking assistance when needed, you’ll be able to maintain a properly functioning Zebra label printer and minimize any disruptions to your printing operations.


1. How Often Should I Clean The Printer Head Of My Zebra Label Printer?

It is recommended to clean the printer head regularly, ideally every time you change the label roll or after every 2,000 labels.

2. Can I Use Any Type Of Labels With A Zebra Label Printer?

It is best to use Zebra-brand labels to ensure compatibility and optimal printing quality.

3. How Do I Update The Printer Driver For My Zebra Label Printer?

To update the printer driver, you can visit the Zebra website and download the latest driver for your specific printer model.

4. Do I Need To Calibrate My Zebra Label Printer?

Yes, printer calibration is important for ensuring proper alignment and recognition of label sizes. The calibration process varies depending on the model of your Zebra printer.

5. Why Are My Labels Printing Horizontally On Windows?

This issue may be caused by incorrect paper settings. Check the width and height settings in the Printers and Scanners settings to ensure they match the size of your labels. If the issue persists, it may be due to the ConnectEasy app being installed as a Windows Service, which can be resolved by uninstalling and reinstalling it.

6. Can I Use A Zebra Label Printer With A Mac?

Zebra currently does not offer a driver specifically for Mac. However, you can install a CUPS driver which provides a list of printer drivers and necessary information for Mac compatibility. Instructions for downloading a CUPS driver can be found on the Order Cup Customer Support Portal.

7. Where Can I Buy A Zebra Label Printer?

You can conveniently purchase a Zebra label printer directly from your ShippingEasy account. The Onyx Products Shipping Supply Store, accessible through the Supplies section, offers a range of Zebra printers, including the ZD200 model.

8. When Should I Contact Zebra Support?

If the troubleshooting steps mentioned above do not resolve your Zebra label printer issues or if you encounter error codes or complex technical problems, it is recommended to reach out to Zebra Support for advanced troubleshooting assistance.